This Privacy Policy (this “Policy“) is effective as of December 1, 2021.
In this statement, the words “Lendhub”, “we”, “our”, the “Company”, and “Business” refer to Lendhub and shall include all parent, predecessor, successor and affiliated or related companies of Lendhub. The words “you” and “your” refer to our customers, prospective customers, Dealers or prospective Dealers, and anyone who visits our website, engages with our services and otherwise provides personal information to Lendhub.
The phrases “information” and “personal information” mean any factual or subjective information about an identifiable individual, but does not include business contact information used solely for the purpose of communicating or facilitating a communication with an individual in relation to their employment, business, or profession. Examples of personal information include (but are not limited to): age, name, ID numbers, income, ethnic origin, credit records, loan records, and existence of a dispute with a merchant.
Thank you for visiting Lendhub’s website. Your privacy is important to us. This Policy explains our information practices and the choices you can make about the way your information is collected and used. If you have any questions, do not hesitate to contact us using the information set out in Section 11 entitled “Customer inquiries & CPO contact”.
Lendhub collects the Personal Information we need for the purposes stated in this Policy and as otherwise permitted or required by law. We may collect the following types of Personal Information about you:
We may use your information for the following reasons:
We believe in meaningful consent. Providing us with your information is always your choice; however, withholding consent may in some instances mean that we cannot provide you with the services or products you are requesting. In some cases, we may assume consent when you provide your information directly to us and we use that personal information to purposes reasonably connected to what you’ve asked us to do (for example, when you request a product or service we provide, or when completing a transaction). Providing personal information or authorizing a third party to disclose personal information to us signifies your consent to our use, collection and disclosure of your personal information in accordance with this Policy.
You can always retract your consent. If you retract your consent, we will respect your choice, subject to our right to continue to use your information to fulfil our contracts with you, collect debts, or otherwise as permitted or required by applicable laws and regulations.
In some limited situations, we may collect and use your information without your consent as permitted or required by law. For example, we may be legally required or permitted to disclose information for our protection (such as collection and fraud prevention) or the protection of other’s rights and interests without consent, and otherwise to comply with law, regulations or regulatory authority.
Most of the information is collected when you engage with us and our products and services. For example, we collect information when you:
We may use your information for the purposes stated above in Section 3, or the purposes communicated to you at the time of collection or in your agreement(s) with us or as otherwise permitted or required by law. In specific cases, we may use your information to:
We will not share personal information for any purposes other than the purposes listed in this Policy unless it is authorized by you or is otherwise permitted or required by law. Examples of when we may share personal information include sharing to:
If you believe a third party has inappropriately disclosed your personal information to us, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let us know immediately.
The following are additional circumstances in which we may share your information with third parties. These include:
Subject to applicable law, we may disclose information if required or permitted to by law or regulation or in the good faith believe that such action is necessary to:
From time to time we may sell, buy, restructure or reorganize our business or assets. In the event of any actual or proposed sale, merger, reorganization, restructuring, dissolution or any similar event involving our business or assets, personal information may be shared with the relevant entity or may be part of the transferred assets.
We may from time to time enter into contracts with third parties for programs that provide products and services to our clients
It is important to us that your information is protected. We take the following steps to ensure that your information is safe, complete and accurate:
Despite all of the foregoing security measures, online storage and communicating online is never one hundred percent secured. We encourage all individuals to provide only the information they are comfortable with providing a third-party, to keep watch for communications that are suspicious, and to report any suspicious activity to us as soon as possible. We as a community can help keep us all safer.
We make every reasonable effort to keep your personal information as accurate, complete and up-to-date as necessary. If desired, you may verify the accuracy and completeness of your personal information in our records. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file, we will remedy any such errors on a timely basis. In the event that inaccurate information is mistakenly sent to a third-party, we will communicate relevant changes to the third-party where appropriate.
(b) Employee and third-party access
Your information can only be accessed by employees who have a valid business reason to do so. Our service providers and contractors are also contractually required to maintain the strict information security standards set out in this policy.
We only retain information for as long as necessary for the purposes outlined in this Policy and as otherwise permitted by applicable laws and subject to record-keeping requirements imposed by applicable laws, regulations and business practices.
You may withdraw your consent for our use and collection of your personal information at any time, however this may limit our ability to provide services or administer our scholarship to you, if applicable.
To withdraw consent, please contact us at the contact information set out at the end of this Policy. Any withdrawal of consent will apply thereafter and not to information handling practice that have been previously undertaken based on prior consent.
You may opt-out of use of cookies through your browser settings. You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page
You may always access personal information we hold about you by submitting a written request to us via the contact information provided at the Section 11 entitled “Customer inquiries & CPO contact”. To enable us to obtain your information in a timely manner, you may be required to provide sufficient information to allow us to identify and authenticate you in order to provide the information you are requesting.
Please note that there may be instances where access to your information may be restricted as permitted or required by law. We will advise you of the reasons for restricting access, subject to any applicable laws or regulations.
Any inquiries relating to this Policy should be directed to our Privacy Officer at the following address:
Lendhub
Attention: Privacy Officer
625 – 1881 Steeles Ave West,
North York, ON
M3H 5Y4
Canada
This Policy may be modified from time to time due to changes in legal or regulatory requirements or for other reasons. We reserve the right to make such changes and any changes will be posted on our website. Changes to this Policy will be binding after such changes have been introduced. We may assume that you have provided your consent from your continued patronage of our products or services.
This Policy and any disputes arising from it shall be interpreted in accordance with the laws of the Province of Ontario and all applicable federal laws of Canada.
Our business relationships may result in your information being stored outside of Ontario and outside of Canada. For example, personal information may be disclosed to service providers, affiliated entities, or regulatory bodies or other third parties located in other jurisdictions. You acknowledge and agree that your personal information may be processed, used, stored or accessed in other jurisdictions and may be subject to the laws of those jurisdictions. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement agencies in other jurisdictions.